Remote Bilingual Spanish/English Customer Support Pro

Teleperformance; Montana; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits (medical, vision, andd

401(k) and life insurance

Supplemental coverage and discounts

Job summary

Teleperformance is seeking a Customer Support Specialist to handle inbound and outbound inquiries with a focus on professional service delivery. The role emphasizes resolving questions efficiently in a high-velocity environment while maintaining data confidentiality and high service standards.

Applicants should have a High School Diploma, at least six months of customer service experience, and comfort with Windows-based systems.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
• Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Emotional Intelligence: Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
• Proactive approach to problem-solving with a focus on creating a positive customer experience.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Appropriately communicate with customers

Skills

Active listening

Customer service

Team collaboration

Problem solving

Emotional intelligence

Critical thinking

High school diploma or equivalent

18+ age requirement

Windows OS / desktop comfort

Sales experience preferred

Education

High School Diploma or equivalent

Job description

Teleperformance is seeking a Customer Support Specialist to handle inbound and outbound inquiries with a focus on professional service delivery. The role emphasizes resolving questions efficiently in a high-velocity environment while maintaining data confidentiality and high service standards.

Applicants should have a High School Diploma, at least six months of customer service experience, and comfort with Windows-based systems.