Remote Bilingual Spanish/English Customer Support Specialist

Teleperformance; Georgia; Remote; USD 21,000 - 26,000; Full time

Job summary

Teleperformance seeks a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a positive customer experience in a high-velocity environment.

The role requires at least 6 months in customer service, typing 25 wpm, and comfort with Windows-based systems. A HS diploma is required, college degree is a plus.

Qualifications

• Minimum 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• College degree preferred but not required.
• High School Diploma or equivalent.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Customer service experience

Typing 25 wpm

Windows proficiency

Excellent communication

High-velocity environment adaptability

Education

High School Diploma or equivalent

College degree preferred

Tools

Windows OS

Job description

Teleperformance seeks a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a positive customer experience in a high-velocity environment.

The role requires at least 6 months in customer service, typing 25 wpm, and comfort with Windows-based systems. A HS diploma is required, college degree is a plus.