Remote Bilingual Spanish/English Customer Support Pro

Teleperformance USA; Arizona; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(K) plans

Life insurance

Supplemental medical coverage

Critical care insurance

Pet insurance

FSA plans

Retailer discounts

Job summary

Teleperformance USA is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professional excellence. Candidates should be comfortable in a high-velocity environment and possess strong active listening and problem-solving skills.

The role requires at least 6 months of customer service experience, a high school diploma or equivalent, and the ability to type 25+ wpm.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Active listening

Clear communication

Problem solving

Team collaboration

Typing 25 wpm

Windows proficiency

Customer service experience

Education

High School Diploma or equivalent

College degree preferred

Job description

Teleperformance USA is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professional excellence. Candidates should be comfortable in a high-velocity environment and possess strong active listening and problem-solving skills.

The role requires at least 6 months of customer service experience, a high school diploma or equivalent, and the ability to type 25+ wpm.