Remote Bilingual Spanish/English Support Specialist

Teleperformance USA; Saint Joseph (MO); Remote; USD 32,000 - 52,000; Full time

Job summary

Teleperformance USA is seeking a Customer Support Specialist to serve as the primary point of contact for clients, handling inbound and outbound inquiries with professionalism. You will resolve questions using web-based tools to ensure a seamless, positive customer experience in a fast-paced environment.

The ideal candidate has at least 6 months of customer service experience, can type 25 WPM, is comfortable with Windows-based systems, and is 18 or older.

Qualifications

• Must have 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Typing 25 WPM

Windows familiarity

Customer service

Sales experience

Education

High School Diploma or equivalent

College degree preferred but not required

Job description

Teleperformance USA is seeking a Customer Support Specialist to serve as the primary point of contact for clients, handling inbound and outbound inquiries with professionalism. You will resolve questions using web-based tools to ensure a seamless, positive customer experience in a fast-paced environment.

The ideal candidate has at least 6 months of customer service experience, can type 25 WPM, is comfortable with Windows-based systems, and is 18 or older.