Remote Bilingual Spanish/English Customer Support Pro

Teleperformance; Florida; Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Mental health resources

401(k) plans

Job summary

Teleperformance in the United States is seeking a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound inquiries with professionalism. You will use web-based tools to resolve questions and ensure a positive customer experience in a fast-paced environment.

The role requires at least 6 months in customer service, strong communication, and the ability to type 25 WPM.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with Windows-based systems.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Upsell if required

Skills

Communication

Customer service

Typing 25 WPM

Problem solving

Emotional intelligence

Collaboration

Education

High School Diploma

Job description

Teleperformance in the United States is seeking a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound inquiries with professionalism. You will use web-based tools to resolve questions and ensure a positive customer experience in a fast-paced environment.

The role requires at least 6 months in customer service, strong communication, and the ability to type 25 WPM.