Remote Bilingual Registry Specialist (Spanish/English)

Public Consulting Group; Boston (MA); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical and dental care benefits

401k

PTO

Parental leave

Bereavement leave

Job summary

Public Consulting Group LLC in the United States (Remote) seeks a Bilingual Registry Specialist to support the NJ Workforce Registry project, delivering proactive customer service and technical assistance to registry participants. The role demands strong organization, attention to detail, and experience in help desk or call center environments; fluency in Spanish and English is required.

You will process registrations, troubleshoot, train stakeholders, and coordinate with leadership on grants

Qualifications

• Bilingual in Spanish and English is required.
• Experience in help desk or call center environment.
• Bachelor’s degree or equivalent experience with 3 years in call center/office management.

Responsibilities

• Provide customer service and technical assistance to registry participants.
• Enter and update registry data and communications via phone and email.
• Support grant funds processes and generate reports for the Executive Director.

Skills

Bilingual Spanish-English

Customer service orientation

Excellent writing

Active listening

Time management

Problem solving

Strong communication

Education

Bachelor’s degree

High school diploma + 3 years call center experience

Tools

MS Windows

Excel

Word

Job description

Public Consulting Group LLC in the United States (Remote) seeks a Bilingual Registry Specialist to support the NJ Workforce Registry project, delivering proactive customer service and technical assistance to registry participants. The role demands strong organization, attention to detail, and experience in help desk or call center environments; fluency in Spanish and English is required.

You will process registrations, troubleshoot, train stakeholders, and coordinate with leadership on grants