Remote Bilingual Customer Support Specialist

National Safety Council; Itasca (IL); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Flexible work arrangements

PTO 20 days

Holiday pay

Job summary

National Safety Council is seeking a Customer Service Representative for a remote position. The role focuses on delivering high-quality service across phone, chat, email, and online channels, with emphasis on accurate data handling and empathetic support for LMS users.

The ideal candidate is bilingual in English and Spanish, with 1–2 years of customer service experience and strong communication skills. You will work with multiple systems, process secure transactions, and contribute to continuous

Qualifications

• High school diploma or equivalent required.
• 1–2 years of customer service experience in a contact center or similar role.
• Experience using multiple computer systems, web-based apps, or LMS preferred.
• Experience handling phone, chat, and email in a fast-paced environment.
• Experience processing secure transactions or handling sensitive data (PII/PCI) is a plus.

Responsibilities

• Handle inbound customer contacts via phone, chat, email and other channels.
• Research issues and resolve inquiries using flows, job aids and training materials.
• Provide clear guidance on program details and LMS navigation.
• Defuse difficult situations with empathy and active listening.
• Place outbound calls and respond to messages to complete registrations or resolve issues.
• Promote self-service tools and digital resources.

Skills

Customer service

Bilingual English/Spanish

Communication

CRM systems

PII/PCI handling

Education

High school diploma or GED

Tools

LMS platforms

Payment processing

Job description

National Safety Council is seeking a Customer Service Representative for a remote position. The role focuses on delivering high-quality service across phone, chat, email, and online channels, with emphasis on accurate data handling and empathetic support for LMS users.

The ideal candidate is bilingual in English and Spanish, with 1–2 years of customer service experience and strong communication skills. You will work with multiple systems, process secure transactions, and contribute to continuous