Bilingual Remote Customer Support Specialist

National Safety Council; United States; Remote; USD 41,000 - 43,000; Full time

Benefits offered by this job

PTO & Holidays

Flexible work arrangements

Medical benefits

Retirement plan match

Training reimbursement

Job summary

The National Safety Council seeks a Customer Service Representative, ideally bilingual in English and Spanish, to provide high-quality support across phone, chat, email, and online channels. You will manage customer data in LMS systems, process secure transactions, and assist users while identifying recurring issues for continuous improvement.

You will resolve inquiries, provide clear guidance on program details, and promote self-service tools to enhance the customer experience.

Qualifications

• High school diploma or equivalent (GED) required.
• 1–2 years of customer service experience in a contact center or similar role.
• Experience with multiple computer systems, web-based apps, or LMS preferred.

Responsibilities

• Handle inbound contacts via phone, chat, email, and other channels, often multiple conversations.
• Research issues using flows, job aids, and training to resolve inquiries.
• Provide clear guidance on program details and LMS navigation.
• Apply empathy and effective listening to reduce escalations.
• Process registrations, address questions, and resolve account issues.

Skills

Empathy

Communication

Education

High school diploma

Tools

LMS experience

Job description

The National Safety Council seeks a Customer Service Representative, ideally bilingual in English and Spanish, to provide high-quality support across phone, chat, email, and online channels. You will manage customer data in LMS systems, process secure transactions, and assist users while identifying recurring issues for continuous improvement.

You will resolve inquiries, provide clear guidance on program details, and promote self-service tools to enhance the customer experience.