Remote Bilingual Spanish/English Support Specialist

Teleperformance USA; New Mexico; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(K) plan

Life insurance

FSA plans

Retailer discounts

Job summary

Teleperformance USA is hiring a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with a focus on professional excellence. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a high-velocity environment.

The role requires residency in NM among other states and offers a path within a large global provider of digital business services with emphasis on inclusion and career growth, including

Qualifications

• High School Diploma or equivalent required.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Customer service

Typing 25 wpm

Windows-based systems

Communication skills

Problem solving

Active listening

De-escalation

Education

High School Diploma or equivalent

College degree preferred but not required

Job description

Teleperformance USA is hiring a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with a focus on professional excellence. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a high-velocity environment.

The role requires residency in NM among other states and offers a path within a large global provider of digital business services with emphasis on inclusion and career growth, including