Bilingual Registry & Help Desk Specialist

LE03 Public Consulting Group LLC (Human Services); New Jersey; Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical and dental benefits

401k benefits

Paid time off (PTO)

Parental leave

Bereavement leave

Job summary

Public Consulting Group LLC (PCG) is seeking a Registry Specialist to support the NJ Workforce Registry project for the New Jersey Department of Human Services. You will handle data entry, customer service, and technical assistance across registry functions, and assist with grant funds processes and stakeholder training.

The role requires bilingual (Spanish and English) communication, strong organizational and writing skills, and experience in a help desk or call center environment.

Qualifications

• Experience in help desk or call center environment (application support or client service).
• Bachelor’s degree or high school diploma with 3 years of relevant experience.

Responsibilities

• Provide daily registry data entry and support to participants.
• Serve as customer service representative for registry staff, answering calls and emails.
• Provide technical assistance on registry features and functions.
• Support grant funds processes and reporting to Executive Director.
• Conduct stakeholder training and provide TA on registry system.

Skills

Strong organizational skills

Attention to detail

Excellent writing skills

Active listening

Proficient MS Windows

Excel and Word

Customer service orientation

Presentation skills

Time management

Bilingual English/Spanish

Analytical/problem-solving

File management

Education

Bachelor’s degree

High-school diploma + 3 years call center/office experience

Job description

Public Consulting Group LLC (PCG) is seeking a Registry Specialist to support the NJ Workforce Registry project for the New Jersey Department of Human Services. You will handle data entry, customer service, and technical assistance across registry functions, and assist with grant funds processes and stakeholder training.

The role requires bilingual (Spanish and English) communication, strong organizational and writing skills, and experience in a help desk or call center environment.