Remote Bilingual Support Specialist (Spanish/English)

AdNet LLC; Baltimore (MD); Remote; USD 21,000 - 30,000; Full time

Job summary

AdNet/AccountNet, Inc. is seeking a Bilingual Customer Support Specialist (Spanish/English) to provide exceptional service to callers, including handling potentially fraud-related concerns.

The role is remote with a Monday–Friday schedule and a 40-hour workweek, requiring residency in the contiguous United States. The successful candidate will communicate clearly in both languages, navigate multiple systems, and collaborate with Tier 2 and Tier 3 teams while maintaining professionalism, empathy,

Qualifications

• Fluent in Spanish and English, including verbal and written communication.
• Minimum of 1 year of customer service experience.
• Ability to pass a criminal background check.
• Ability to work from home with a dedicated, distraction-free workspace.
• Strong computer skills and the ability to navigate multiple systems while assisting customers.
• Schedule: Monday–Friday, 10:00 AM–6:00 PM EST.

Responsibilities

• Handle inbound customer calls in both English and Spanish.
• Assist customers with complex situations, including potential fraud-related concerns.
• Provide accurate information and unbiased guidance while following established procedures.
• Utilize multiple software systems and resources during customer interactions.
• Collaborate with Tier 2 and Tier 3 support teams to resolve issues efficiently.
• Communicate effectively with team members in a virtual environment.
• Complete additional duties as assigned.

Skills

Bilingual: Spanish/English

Customer service

Communication

Problem solving

Work from home

Education

High School Diploma or GED

Some college coursework or degree preferred

Job description

AdNet/AccountNet, Inc. is seeking a Bilingual Customer Support Specialist (Spanish/English) to provide exceptional service to callers, including handling potentially fraud-related concerns.

The role is remote with a Monday–Friday schedule and a 40-hour workweek, requiring residency in the contiguous United States. The successful candidate will communicate clearly in both languages, navigate multiple systems, and collaborate with Tier 2 and Tier 3 teams while maintaining professionalism, empathy,