Remote Bilingual Pharmacy Tech Support Specialist

IQVIA; Miami (FL); Remote; USD 20,457 - 29,136; Full time

Job summary

IQVIA is seeking a Bi-lingual Pharmacy Support Call Center Representative for a remote full-time role. This position is responsible for handling requests from patients and pharmacies related to Opus Health programs. Key duties include providing support over the phone and documenting resolutions while escalating unresolved issues as necessary.

Qualified candidates should have a High School Diploma, be HIPAA certified, and possess call center experience. The role offers a pay of $18.00 per hour and provides multiple shift options, enhancing flexibility for the right candidate.

Qualifications

• 3+ years of call center experience preferred.
• Pharmacy Technician experience required.
• Experience in medical claim processing is a plus.

Responsibilities

• Provide initial support for customer requests via various means of contact.
• Quickly assess the user's issue and provide first level support.
• Document information specific to the resolution and escalate unresolved issues.

Skills

Bi-lingual (English/Spanish)

Call center experience

HIPAA certification

Problem resolution skills

Education

High School Diploma or equivalent

Job description

IQVIA is seeking a Bi-lingual Pharmacy Support Call Center Representative for a remote full-time role. This position is responsible for handling requests from patients and pharmacies related to Opus Health programs. Key duties include providing support over the phone and documenting resolutions while escalating unresolved issues as necessary.

Qualified candidates should have a High School Diploma, be HIPAA certified, and possess call center experience. The role offers a pay of $18.00 per hour and provides multiple shift options, enhancing flexibility for the right candidate.