Remote Bi-lingual Pharmacy Support Call Center Rep

IQVIA; United States; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Remote work from home

Job summary

IQVIA LLC is seeking a Bi-lingual Pharmacy Support Call Center Representative for a 100% remote contract role, open to remote US. The role handles patient and pharmacy inquiries, including program eligibility and co-pay support, with shifts across EST hours.

The position requires a Pharmacy Technician background, HIPAA certification, and 3+ years in call center settings, with English/Spanish bilingual fluency. IQVIA offers contract-to-perm potential and remote work options.

Qualifications

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience required (3+ years preferred).
• Experience in medical claim processing is a plus.
• Bi-lingual (English/Spanish).

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assess the user's issue and provide first level support for problem resolution.
• Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area.
• Recognize operational challenges and suggest recommendations to management as necessary.
• Ability to work 40 hours per week under moderate supervision.
• Multiple shifts available: 8:00 am - 5:00 pm EST; 9:00 am – 6:00 pm EST; 10:00am – 7:00pm EST; 11:00 am – 8:00pm EST.

Skills

Call center experience

Bi-lingual English/Spanish

Customer service

Education

High School Diploma or equivalent

Tools

Medical claim processing

Job description

IQVIA LLC is seeking a Bi-lingual Pharmacy Support Call Center Representative for a 100% remote contract role, open to remote US. The role handles patient and pharmacy inquiries, including program eligibility and co-pay support, with shifts across EST hours.

The position requires a Pharmacy Technician background, HIPAA certification, and 3+ years in call center settings, with English/Spanish bilingual fluency. IQVIA offers contract-to-perm potential and remote work options.