Remote Pharmacy Support Call Center Specialist

IQVIA; Las Vegas (NV); Ibrido; USD 21.000 - 29.000; Tempo pieno

Descrizione del lavoro

IQVIA is seeking a Pharmacy Support Call Center Representative for remote work. The role handles patient and professional inquiries, including payment assistance via program benefits and card activations, with emphasis on HIPAA compliance and accurate documentation.

Responsibilities include first-line issue resolution, escalation when needed, and collaboration with the Support Center. Requires Pharmacy Technician experience, call center background, and optional bilingual skills.

Competenze

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience required (3+ years preferred).
• Bi-lingual (English/Spanish) is a plus.

Mansioni

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assess the user's issue and provide first level support for problem resolution.
• Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area.
• Recognize operational challenges and suggest recommendations to management, as necessary.
• Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or, 9:00 am – 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST – 8:00pm EST) under moderate supervision.

Conoscenze

Pharmacy experience

Call center experience

Bilingual (English/Spanish)

Formazione

High School Diploma or equivalent

Descrizione del lavoro

IQVIA is seeking a Pharmacy Support Call Center Representative for remote work. The role handles patient and professional inquiries, including payment assistance via program benefits and card activations, with emphasis on HIPAA compliance and accurate documentation.

Responsibilities include first-line issue resolution, escalation when needed, and collaboration with the Support Center. Requires Pharmacy Technician experience, call center background, and optional bilingual skills.