Remote Bi-Lingual Pharmacy Support Specialist

IQVIA; United States; Teletrabalho; USD 20 000 - 29 000; Tempo integral

Resumo da oferta

IQVIA is seeking a remote Pharmacy Support Call Center Representative to assist patients, pharmacies, and medical professionals with payment solutions, program eligibility, and benefits explanations. This 100% remote role offers EST-aligned shifts and a contract pathway with potential for full-time conversion.

The ideal candidate will have pharmacy technician experience, a HIPAA certification, and bilingual English/Spanish skills to support diverse customers effectively from home in the United

Qualificações

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience required (3+ years preferred).
• Experience in medical claim processing is a plus.
• Bi-lingual (English/Spanish).

Responsabilidades

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assess the user's issue and provide first level support for problem resolution.
• Document information specific to the resolution and escalated unresolved issues expeditiously to the appropriate area.
• Recognize operational challenges and suggest recommendations to management, as necessary.
• Ability to work 40 hours per week under moderate supervision.
• Multiple shifts available: 8:00 am - 5:00 pm EST 9:00 am – 6:00 pm EST 10:00am – 7:00pm EST 11:00 am – 8:00pm EST

Conhecimentos

Pharmacy Technician experience

Bilingual English/Spanish

Call center experience

HIPAA certified

Customer service

Formação académica

High School Diploma or equivalent

Descrição da oferta de emprego

IQVIA is seeking a remote Pharmacy Support Call Center Representative to assist patients, pharmacies, and medical professionals with payment solutions, program eligibility, and benefits explanations. This 100% remote role offers EST-aligned shifts and a contract pathway with potential for full-time conversion.

The ideal candidate will have pharmacy technician experience, a HIPAA certification, and bilingual English/Spanish skills to support diverse customers effectively from home in the United