Remote Bilingual Pharmacy Tech Support Specialist

IQVIA; Scottsdale (AZ); On-site; USD 20,457 - 29,136; Full time

Job summary

IQVIA in the United States is seeking a Bi-lingual Pharmacy Support Call Center Representative for a remote contract role. You will assist patients and pharmacies with program benefits, eligibility, and card activations. The position offers potential for conversion to full-time employment.

The role requires Pharmacy Technician experience, HIPAA certification, and 3+ years of call center experience. Bilingual English/Spanish is required.

Qualifications

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience required (3+ years preferred).
• Experience in medical claim processing is a plus.
• Bi-lingual (English/Spanish).

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assess the user's issue and provide first level support for problem resolution.
• Document information specific to the resolution and escalates unresolved issues expeditiously to the appropriate area.
• Recognize operational challenges and suggest recommendations to management, as necessary.
• Ability to work 40 hours per week under moderate supervision.
• Multiple shifts available.

Skills

Bilingual English/Spanish

Education

High School Diploma or equivalent

HIPAA certified

Job description

IQVIA in the United States is seeking a Bi-lingual Pharmacy Support Call Center Representative for a remote contract role. You will assist patients and pharmacies with program benefits, eligibility, and card activations. The position offers potential for conversion to full-time employment.

The role requires Pharmacy Technician experience, HIPAA certification, and 3+ years of call center experience. Bilingual English/Spanish is required.