Remote Bi-lingual Pharmacy Tech Support Specialist

Lifelancer Ltd; United States; Remote; USD 20,000 - 29,000; Full time

Job summary

IQVIA is seeking a 100% remote Pharmacy Support Call Center Representative to assist patients, pharmacies, and healthcare professionals with program benefits, eligibility, and submissions.

Responsibilities include handling calls, emails, or faxes, providing first-level resolution, documenting outcomes, and escalating complex issues. This is a contract role with potential conversion to full-time, offering competitive hourly pay and benefits.

Qualifications

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience required (3+ years preferred).
• Bi-lingual (English/Spanish).

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assess the user's issue and provides first level support for problem resolution.
• Document information specific to the resolution and escalated unresolved issues expeditiously to the appropriate area.
• Recognize operational challenges and suggest recommendations to management, as necessary.
• Ability to work 40 hours per week under moderate supervision.

Skills

Bi-lingual (English/Spanish)

Pharmacy Technician experience

HIPAA certified

Call center experience

Medical claim processing knowledge

Education

High School Diploma or equivalent

Job description

IQVIA is seeking a 100% remote Pharmacy Support Call Center Representative to assist patients, pharmacies, and healthcare professionals with program benefits, eligibility, and submissions.

Responsibilities include handling calls, emails, or faxes, providing first-level resolution, documenting outcomes, and escalating complex issues. This is a contract role with potential conversion to full-time, offering competitive hourly pay and benefits.