Bilingual Pharmacy Support Specialist - Remote

IQVIA; Miami (FL); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Remote role

Job summary

IQVIA is hiring a Bi-lingual Pharmacy Support Call Center Representative for a remote role open to remote US. This position supports patients, pharmacies and medical professionals under the Opus Health program, addressing card activations, eligibility, and benefit explanations.

The role requires a High School Diploma, Pharmacy Technician experience, HIPAA certification, and 3+ years of call center experience; bilingual English/Spanish is essential.

Qualifications

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience required (3+ years preferred).
• Experience in medical claim processing is a plus.
• Bi-lingual (English/Spanish).

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assess the user's issue and provides first level support for problem resolution.
• Document information specific to the resolution and elevate unresolved issues expeditiously to the appropriate area.
• Recognize operational challenges and suggest recommendations to management, as necessary.
• Ability to work 40 hours per week under moderate supervision.
• Multiple shifts available.

Skills

Bi-lingual (English/Spanish)

Call center experience

HIPAA certified

Education

High School Diploma or equivalent

Pharmacy Technician experience

Job description

IQVIA is hiring a Bi-lingual Pharmacy Support Call Center Representative for a remote role open to remote US. This position supports patients, pharmacies and medical professionals under the Opus Health program, addressing card activations, eligibility, and benefit explanations.

The role requires a High School Diploma, Pharmacy Technician experience, HIPAA certification, and 3+ years of call center experience; bilingual English/Spanish is essential.