Remote Bi-Lingual Pharmacy Tech Support Specialist

IQVIA; Las Vegas (NV); A distancia; USD 20.000 - 29.000; Jornada completa

Descripción de la vacante

IQVIA is seeking a Bi-lingual Pharmacy Support Call Center Representative for a remote contract role open to Remote US. The position focuses on supporting patients, pharmacies, and medical professionals with program activation, eligibility, and submission issues, pursuant to HIPAA and quality standards.

Responsibilities include handling inquiries via phone, email, or other channels, delivering first level support, documenting resolutions, and escalating complex issues.

Formación

• High School Diploma or equivalent
• Pharmacy Technician experience required
• HIPAA certified
• Call center experience required (3+ years preferred)
• Experience in medical claim processing is a plus
• Bi-lingual (English/Spanish)

Responsabilidades

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
• Quickly assess the user's issue and provides first level support for problem resolution
• Document information specific to the resolution and elevate unresolved issues expeditiously to the appropriate area
• Recognize operational challenges and suggest recommendations to management, as necessary
• Ability to work 40 hours per week under moderate supervision
• Multiple shifts available: 8:00 am - 5:00 pm EST; 9:00 am – 6:00 pm EST; 10:00am – 7:00pm EST; 11:00 am – 8:00pm EST

Descripción del empleo

IQVIA is seeking a Bi-lingual Pharmacy Support Call Center Representative for a remote contract role open to Remote US. The position focuses on supporting patients, pharmacies, and medical professionals with program activation, eligibility, and submission issues, pursuant to HIPAA and quality standards.

Responsibilities include handling inquiries via phone, email, or other channels, delivering first level support, documenting resolutions, and escalating complex issues.