Remote Bi-Lingual Pharmacy Support Specialist

IQVIA; Tampa (FL); Remote; USD 20,000 - 29,000; Full time

Job summary

IQVIA is seeking a Bi-lingual Pharmacy Support Call Center Representative for a contract remote role open to remote US. The role provides first-line support for patients, pharmacies and medical professionals, handling card activations, program eligibility, and benefit explanations within IQVIA's Opus Health program.

Responsibilities include handling inquiries by phone, email or fax, documenting resolutions, escalating unresolved issues, and maintaining HIPAA compliance.

Qualifications

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience required (3+ years preferred).
• Experience in medical claim processing is a plus.
• Bi-lingual (English/Spanish).

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assess the user's issue and provides first level support for problem resolution.
• Document information specific to the resolution and elevate unresolved issues expeditiously to the appropriate area.
• Recognize operational challenges and suggest recommendations to management, as necessary.
• Ability to work 40 hours per week under moderate supervision.
• Multiple shifts available: 8:00 am - 5:00 pm EST, 9:00 am – 6:00 pm EST, 10:00am – 7:00pm EST, 11:00 am – 8:00pm EST.

Skills

Bi-lingual English/Spanish

Pharmacy Technician experience

Call center experience

Education

High School Diploma or equivalent

Job description

IQVIA is seeking a Bi-lingual Pharmacy Support Call Center Representative for a contract remote role open to remote US. The role provides first-line support for patients, pharmacies and medical professionals, handling card activations, program eligibility, and benefit explanations within IQVIA's Opus Health program.

Responsibilities include handling inquiries by phone, email or fax, documenting resolutions, escalating unresolved issues, and maintaining HIPAA compliance.