Bilingual Pharmacy Support Call Center Agent - Remote

IQVIA; Albuquerque (NM); Remote; USD 20,000 - 29,000; Full time

Job summary

IQVIA is seeking a bi-lingual Pharmacy Support Call Center Representative for a contract remote role open to remote US. This role supports patients, pharmacies, and medical professionals through Opus Health programs by handling calls, emails, and submissions.

The successful candidate will have pharmacy technician experience, HIPAA certification, and 3+ years in a call center. English/Spanish bilingual skills are required, with shifts across ET work hours.

Qualifications

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certification.
• Call center experience required (3+ years preferred).
• Bi-lingual (English/Spanish).

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assess the user's issue and provides first level support for problem resolution.
• Document information specific to the resolution and elevate unresolved issues expeditiously to the appropriate area.
• Recognize operational challenges and suggest recommendations to management, as necessary.
• Ability to work 40 hours per week under moderate supervision.
• Multiple shifts available: 8:00 am - 5:00 pm EST, 9:00 am – 6:00 pm EST, 10:00am – 7:00pm EST, 11:00 am – 8:00pm EST

Skills

Bilingual English/Spanish

Call center experience

Pharmacy Technician experience

Education

High School Diploma or equivalent

HIPAA certified

Job description

IQVIA is seeking a bi-lingual Pharmacy Support Call Center Representative for a contract remote role open to remote US. This role supports patients, pharmacies, and medical professionals through Opus Health programs by handling calls, emails, and submissions.

The successful candidate will have pharmacy technician experience, HIPAA certification, and 3+ years in a call center. English/Spanish bilingual skills are required, with shifts across ET work hours.