Remote Bilingual Pharmacy Support Specialist

IQVIA; Kansas City (KS); On-site; USD 20,457 - 29,136; Full time

Job summary

IQVIA is seeking a Bi-lingual Pharmacy Support Call Center Representative for a remote contract role open to remote US. You will provide payment assistance solutions, handle card activation, eligibility, and support submissions while working with the Opus Health program.

Requirements include a pharmacy technician background, HIPAA certification, and 3+ years in a call center. The position pays $18.00 per hour with standard benefits and potential conversion to full-time IQVIA employment.

Qualifications

• High School Diploma or equivalent.
• Pharmacy Technician experience.
• HIPAA certified.
• Call center experience (3+ years preferred).
• Bi-lingual English/Spanish.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assess the user's issue and provide first level support for problem resolution.
• Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area.
• Recognize operational challenges and suggest recommendations to management, as necessary.
• Ability to work 40 hours per week under moderate supervision.

Skills

Bi-lingual English/Spanish

Call center experience

Education

High School Diploma or equivalent

HIPAA certified

Pharmacy Technician experience

Job description

IQVIA is seeking a Bi-lingual Pharmacy Support Call Center Representative for a remote contract role open to remote US. You will provide payment assistance solutions, handle card activation, eligibility, and support submissions while working with the Opus Health program.

Requirements include a pharmacy technician background, HIPAA certification, and 3+ years in a call center. The position pays $18.00 per hour with standard benefits and potential conversion to full-time IQVIA employment.