Remote Bilingual Loan Processor (Spanish/English)

TEKsystems; El Paso (TX); On-site; USD 33,062 - 38,572; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Job summary

TEKsystems client is seeking a bilingual Loan Processor (Spanish/English) to join a fast-paced lending team. This 100% remote role requires residency in California, Arizona, or Texas and involves handling a high-volume loan pipeline from origination through closing.

The position emphasizes customer-focused service, accuracy, and regulatory compliance while collaborating with sales, underwriting, and contractors. Training is provided, with paid hours and a performance-driven environment.

Qualifications

• Bilingual Spanish and English (written and verbal).
• 1-2 years in a high-volume call center environment.
• Experience in consumer lending, mortgage processing, banking, auto lending, or financial services.

Responsibilities

• Handle inbound and outbound calls with borrowers and contractors regarding loan applications and loan status updates.
• Manage a high-volume pipeline of consumer loan applications from origination through closing.
• Accurately collect, review, and enter borrower information into various loan processing systems.
• Partner with Sales Managers, Client Success Managers, Underwriting, and contractors to ensure smooth loan processing.
• Communicate lending decisions, application status updates, and next steps to customers and contractors.
• Deliver exceptional customer service while working toward first-call resolution.
• Maintain accurate loan records and documentation throughout the lending process.
• Meet established production, quality, and turnaround-time expectations.
• Identify opportunities for process improvement and support implementation of operational enhancements.
• Ensure compliance with lending regulations, company policies, and quality standards.
• Resolve customer concerns professionally while maintaining a positive customer experience.

Skills

Bilingual Spanish/English

Call center experience

Customer service

Multitasking

Data entry

Job description

TEKsystems client is seeking a bilingual Loan Processor (Spanish/English) to join a fast-paced lending team. This 100% remote role requires residency in California, Arizona, or Texas and involves handling a high-volume loan pipeline from origination through closing.

The position emphasizes customer-focused service, accuracy, and regulatory compliance while collaborating with sales, underwriting, and contractors. Training is provided, with paid hours and a performance-driven environment.