Remote Bilingual HR Service Center Specialist

Compass Experience Labs LLC; United States; Remote; USD 42,000 - 63,000; Full time

Benefits offered by this job

Fully remote

Contract position

Training and development

Inclusive culture

Job summary

Compass Experience Labs LLC is seeking a Bilingual Employee Service Center Specialist to support employees remotely in English and Spanish. You will handle HR inquiries related to onboarding, benefits, payroll, and policy questions via email, chat, and phone, while ensuring data privacy and accurate record keeping.

You will operate across multiple systems, contribute to timely HR transactions, and collaborate with teammates to share insights and improve service levels, all within a fully remote

Qualifications

• High school diploma required.
• 2-4 year college degree preferred.
• 1-3 years of contact center or administrative HR experience with payroll onboarding and policy inquiries preferred.
• Experience navigating multiple web systems and data entry accuracy.

Responsibilities

• Engage with current and past employees via email, chat, intranet and phone to resolve HR inquiries.
• Serve as first point of contact for employment related questions.
• Assist employees with navigating employee/self-service functions to initiate HR transactions.
• Educate callers on HR policies and processes including payroll, onboarding, benefits, and timekeeping.

Skills

Bilingual English/Spanish

Customer service

HR policy knowledge

Multi-channel support

Data entry

Education

High school diploma

2-4 year college degree (preferred)

Tools

HRIS systems

Windows OS

Job description

Compass Experience Labs LLC is seeking a Bilingual Employee Service Center Specialist to support employees remotely in English and Spanish. You will handle HR inquiries related to onboarding, benefits, payroll, and policy questions via email, chat, and phone, while ensuring data privacy and accurate record keeping.

You will operate across multiple systems, contribute to timely HR transactions, and collaborate with teammates to share insights and improve service levels, all within a fully remote