Bilingual HR Advisor - Employee Relations (Remote)

CRG; Charlotte (NC); Remote; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

HSA/FSA Options

Vision Insurance

Dental Insurance

401K with company match

Job summary

CRG is seeking a bilingual HR Advisor for a remote, 90-day contract (with strong extension potential). The role supports employees and managers on HR policies, employee relations, payroll, and benefits, with emphasis on Spanish-English communication.

Strong problem-solving and collaboration across levels are essential. The position offers a fast-paced environment with flexible hours in EST or CST time zones, and opportunities to impact HR operations for a Fortune 500 client.

Qualifications

• 1-2+ years’ experience working on high volumes of employee relations issues
• Bilingual in Spanish and English
• Ability to generate reports, perform queries, research, and create case management files in HR and other company software
• Ability to prioritize cases, manage competing deadlines, and meet performance expectations in a fast-paced support environment.
• Strong written and verbal communication skills, including experience preparing reports and business correspondence.
• Strong interpersonal skills and the ability to work effectively with people across all organizational levels and backgrounds.
• Sound judgment and the ability to make timely, well-informed decisions.
• Strong organizational, problem-solving, and analytical skills.
• A collaborative, resourceful approach and the flexibility to adapt to changing priorities.

Responsibilities

• Respond to employee and manager inquiries by phone and through submitted cases, explaining HR policies, procedures, and programs, including disciplinary guidelines, performance management, and benefits.
• Refer payroll and benefits questions outside HR’s scope to the appropriate help desk. Help coordinate resolution when employees escalate unresolved issues.
• Guide managers through difficult or complex employee relations matters.
• Investigate and resolve complaints involving working conditions, disciplinary actions, and other HR matters.
• Research unresolved pay concerns, partnering with operations to address discrepancies and ensure compliance with company policies.
• Translate investigative documents from Spanish to English as needed.

Skills

Bilingual in Spanish and English

Communication skills

Analytical skills

Prioritization & deadlines

Job description

CRG is seeking a bilingual HR Advisor for a remote, 90-day contract (with strong extension potential). The role supports employees and managers on HR policies, employee relations, payroll, and benefits, with emphasis on Spanish-English communication.

Strong problem-solving and collaboration across levels are essential. The position offers a fast-paced environment with flexible hours in EST or CST time zones, and opportunities to impact HR operations for a Fortune 500 client.