Remote Bilingual Field Support Specialist

Transamerica Corporation; Northern (KY); Hybrid; USD 30,000 - 32,000; Full time

Benefits offered by this job

Work From Home

Job summary

Transamerica Corporation is hiring a Bilingual Rep Relations Specialist for a remote call center role in the United States. You will handle licensing, appointments, and related inquiries, guiding field teams through tools and processes.

The position emphasizes strong communication, problem-solving, and the ability to manage high call volumes from a home-based setup. Qualified candidates will have a business degree or equivalent, two years of call center experience, and proficiency in MS Office.

Qualifications

• Bachelor’s degree in a business field or equivalent education/experience.
• Two years of call center, customer service, or related work experience.
• Excellent written and oral communication skills.
• Strong customer service skills.
• Strong problem-solving and decision-making skills.
• Ability to prioritize multiple responsibilities, including high-volume calls and processing.
• Attention to detail and accuracy in work.
• Technical aptitude to assist field force with system navigation.
• Proficiency using MS Office.

Responsibilities

• Answer inbound calls and emails from the field regarding licensing and appointments, commissions, coding, and related ops.
• Monitor queues to ensure service level agreements are met.
• Assist field with navigation of WFG tools, CRM platforms and email.
• Develop and maintain relationships with the field force and set expectations on processing times.
• Participate in conference calls to stay updated on marketing programs.

Skills

Bilingual (FR/EN)

Call center experience

Customer service

Communication

Problem solving

Time management

Attention to detail

MS Office

System navigation

Education

Bachelor’s degree or equivalent education/experience

Job description

Transamerica Corporation is hiring a Bilingual Rep Relations Specialist for a remote call center role in the United States. You will handle licensing, appointments, and related inquiries, guiding field teams through tools and processes.

The position emphasizes strong communication, problem-solving, and the ability to manage high call volumes from a home-based setup. Qualified candidates will have a business degree or equivalent, two years of call center experience, and proficiency in MS Office.