Remote Bilingual Dental Patient Services Advocate

Mortenson Dental Partners; Iowa Center (IA); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits after 60 days

401K

Job summary

Mortenson Dental Partners is seeking a Bilingual Inbound Call Center Rep to support scheduling for patients across multiple offices. The role requires fluency in English and Spanish, strong customer service skills, and the ability to multitask while communicating clearly by phone and in writing.

You will handle inbound calls, schedule and modify appointments, and ensure accurate patient data entry in our systems.

Qualifications

• 1 year using English and Spanish in a professional or contact center capacity.
• High School diploma or equivalent.

Responsibilities

• Answer inbound calls and assist patients with scheduling appointments.
• Maintain professional, friendly communication with patients.
• Enter accurate data into systems to ensure efficient, profitable schedules for dentists and hygienists.
• Provide Spanish-English bilingual support as needed during interactions.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Multitasking

Attention to detail

1 year bilingual contact center

Education

High School diploma

Tools

Genesys

Google Workspace

Job description

Mortenson Dental Partners is seeking a Bilingual Inbound Call Center Rep to support scheduling for patients across multiple offices. The role requires fluency in English and Spanish, strong customer service skills, and the ability to multitask while communicating clearly by phone and in writing.

You will handle inbound calls, schedule and modify appointments, and ensure accurate patient data entry in our systems.