Remote Bilingual Customer Support Specialist (Spanish)

Genesco; Lorida (FL); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Employee discount

Career advancement

Weekly pay

Medical, Dental, Vision insurance

401K

Scholarship programs

Tuition assistance

Student loan repayment

Employee assistance program

Job summary

Genesco is seeking a Bilingual Remote Customer Support Specialist I to deliver exceptional service across phone, chat, SMS, and email. You will handle orders, promotions, shipments, and returns while maintaining strong customer relationships and brand representation.

The role requires a proactive problem-solver with calm under pressure and excellent communication skills. The position emphasizes working remotely with a flexible schedule, demonstrating reliability and the ability to learn new

Qualifications

• Fluent in English with strong typing skills.
• Bilingual proficiency in Spanish.
• High school diploma or GED required.
• 1–2 years of customer service or retail experience preferred.

Responsibilities

• Communicate with customers via phone, chat, SMS, and email to provide accurate information on orders, promotions, shipments, product details, and returns.
• Foster strong customer relationships to enhance retention and loyalty.
• Work cross-functionally with internal teams to ensure seamless customer experience.
• Meet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance.
• Serve as a brand ambassador by upholding company values and delivering outstanding service.
• Apply coaching, feedback, and training to enhance performance and customer satisfaction.
• Ensure the security and privacy of customer information.
• Perform additional duties as required to support business operations.

Skills

Bilingual Spanish

Communication skills

Typing skills

Problem solving

Multitasking

Education

High school diploma or GED

Tools

CRM software

Chat/Email platforms

Job description

Genesco is seeking a Bilingual Remote Customer Support Specialist I to deliver exceptional service across phone, chat, SMS, and email. You will handle orders, promotions, shipments, and returns while maintaining strong customer relationships and brand representation.

The role requires a proactive problem-solver with calm under pressure and excellent communication skills. The position emphasizes working remotely with a flexible schedule, demonstrating reliability and the ability to learn new