Bilingual Remote Customer Support Specialist (Spanish/English)

Genesco; Florida; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

40% off employee discount at all Genes

Advancement opportunities within the第一

Job summary

Genesco is seeking a Bilingual Remote Customer Support Specialist I to deliver exceptional service across phone, chat, SMS, and email. You will resolve inquiries about orders, promotions, shipments, and returns while upholding brand standards.

The role emphasizes proactive problem-solving, calm under pressure, and collaboration with internal teams to ensure a seamless customer experience. A high school diploma and 1–2 years in customer service are preferred; Spanish bilingualism is required.

Qualifications

• 1–2 years in customer service or retail preferred.
• Fluent in English with strong typing; bilingual Spanish is required.
• High school diploma or GED completed.
• Excellent communication and problem-solving skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Communicate with customers via phone, chat, SMS, and email to provide accurate and timely information on orders, promotions, shipments, product details, and returns.
• Foster strong customer relationships to enhance retention and loyalty.
• Work cross-functionally with internal teams to ensure seamless customer experience.
• Meet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance.
• Serve as a brand ambassador by upholding company values and delivering outstanding service.
• Apply coaching, feedback, and training to enhance performance and customer satisfaction.
• Ensure the security and privacy of customer information.
• Perform additional duties as required to support business operations.

Skills

Bilingual Spanish

Fluent English

Strong typing skills

Education

High school diploma or GED

Job description

Genesco is seeking a Bilingual Remote Customer Support Specialist I to deliver exceptional service across phone, chat, SMS, and email. You will resolve inquiries about orders, promotions, shipments, and returns while upholding brand standards.

The role emphasizes proactive problem-solving, calm under pressure, and collaboration with internal teams to ensure a seamless customer experience. A high school diploma and 1–2 years in customer service are preferred; Spanish bilingualism is required.