Remote Bilingual Customer Specialist Spanish/English

Remote Jobs; Montoursville (Lycoming County); Remote; USD 17,000 - 25,000; Full time

Benefits offered by this job

Equipment Provided

Paid Training

Job summary

American Customer Care / Premiere Response is seeking a Remote Customer Service Representative who can communicate in English and Spanish to assist consumers across brands via phone, social media, live chat, email, SMS and video.

The role focuses on handling inquiries, upselling, updating records, maintaining product knowledge, and improving retention through creative problem solving. Training is provided and equipment is supplied.

Qualifications

• Minimum 2 years customer service in a call center.
• Experience supporting luxury brand products and services.
• Experience supporting home appliances.
• Positive and professional demeanor.
• Excellent written and verbal communication skills both English and Spanish.
• Minimum HS diploma, college preferred.
• Experience with diagnosing and troubleshooting.
• Experience supporting consumer products and/or services.

Responsibilities

• Handle customer inquiries and complaints
• Maximize every sales opportunity by upselling and cross-selling profitable products
• Document and update customer records based on interactions
• Maintain a knowledge base of the evolving products and services
• Increase customer retention by implementing creative problem-solving skills
• Handle numerous customer inquiries promptly, accurately, and efficiently

Skills

Customer service

Luxury brands

Home appliances

Professional demeanor

Bilingual English/Spanish

Troubleshooting

Consumer products

Education

High School Diploma

College preferred

Tools

CRM

ACD Tools

Job description

American Customer Care / Premiere Response is seeking a Remote Customer Service Representative who can communicate in English and Spanish to assist consumers across brands via phone, social media, live chat, email, SMS and video.

The role focuses on handling inquiries, upselling, updating records, maintaining product knowledge, and improving retention through creative problem solving. Training is provided and equipment is supplied.