Remote Bilingual Customer Support Specialist (Spanish)

Genesco; Tennessee; Remote; USD 27,000 - 36,000; Full time

Benefits offered by this job

Employee discount

Advancement opportunities

Weekly pay

Dental, Life, Medical, Vision

401K Contribution

Scholarships and Tuition assistance

Employee assistance

Job summary

Genesco is seeking a Bilingual Remote Customer Support Specialist I to deliver exceptional service across multiple channels. You will handle orders, promotions, shipments, and product details while maintaining high standards of customer care.

The ideal candidate will be a proactive problem-solver with strong communication skills, able to work calmly under pressure and thrive in a fast-paced environment. Remote work with flexible schedule requirements is provided.

Qualifications

• Bilingual in English and Spanish.
• 1-2 years of customer service or retail experience preferred.
• Strong verbal, written, and interpersonal communication skills.

Responsibilities

• Communicate with customers via phone, chat, SMS, and email to provide information on orders, promotions, shipments, product details, and returns.
• Foster strong customer relationships to enhance retention and loyalty.
• Work cross-functionally with internal teams to ensure seamless customer experience.
• Meet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance.
• Serve as a brand ambassador by upholding company values and delivering outstanding service.
• Apply coaching, feedback, and training to enhance performance and customer satisfaction.

Skills

Bilingual English/Spanish

Customer service

Communication

Typing speed

Education

High school diploma

Job description

Genesco is seeking a Bilingual Remote Customer Support Specialist I to deliver exceptional service across multiple channels. You will handle orders, promotions, shipments, and product details while maintaining high standards of customer care.

The ideal candidate will be a proactive problem-solver with strong communication skills, able to work calmly under pressure and thrive in a fast-paced environment. Remote work with flexible schedule requirements is provided.