Remote Bilingual Customer Support Specialist (Spanish/English)

Genesco; Tennessee; Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

40% off employee discount at Genesco

Advancement opportunities within 6 mos

Weekly pay

Dental, Life, Medical, Vision coverage

401K Contribution program

Journeys and Genesco Scholarship

Tuition and Student Loan Repayment

Employee Assistance – Mental Health, F

Legal Advice

Job summary

Genesco is seeking a Bilingual Remote Customer Support Specialist I to deliver outstanding service for internal and external customers from a home office. You will handle orders, promotions, shipments, product details, and returns across phone, chat, SMS, and email while upholding Genesco standards.

The role emphasizes strong communication, problem-solving, and the ability to manage multiple tasks in a fast-paced setting, with emphasis on privacy and customer satisfaction.

Qualifications

• High school diploma or GED required.
• 1–2 years of customer service or retail experience preferred.
• Fluent in English with strong typing skills; bilingual Spanish a plus.
• Ability to thrive in a fast-paced environment and meet performance expectations.
• Proficiency in learning and using new software applications.

Responsibilities

• Communicate with customers via phone, chat, SMS, and email to provide accurate and timely information on orders, promotions, shipments, product details, and returns.
• Foster strong customer relationships to enhance retention and loyalty.
• Work cross-functionally with internal teams to ensure seamless customer experience.
• Meet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance.
• Serve as a brand ambassador by upholding company values and delivering outstanding service.
• Apply coaching, feedback, and training to enhance performance and customer satisfaction.
• Ensure the security and privacy of customer information.
• Perform additional duties as required to support business operations.

Skills

Customer service

Communication

Problem solving

Multitasking

Reliability

Flexible schedule

Typing speed

Education

High school diploma or GED

Tools

CRM software

Job description

Genesco is seeking a Bilingual Remote Customer Support Specialist I to deliver outstanding service for internal and external customers from a home office. You will handle orders, promotions, shipments, product details, and returns across phone, chat, SMS, and email while upholding Genesco standards.

The role emphasizes strong communication, problem-solving, and the ability to manage multiple tasks in a fast-paced setting, with emphasis on privacy and customer satisfaction.