Remote Bilingual Customer Experience Advocate

Genesco; United States; Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Employee discount 40% at Genesco

Advancement opportunities

Weekly pay

Dental Insurance

Life Insurance

Medical Insurance

Vision Insurance

401K Contribution

Scholarship programs

Tuition assistance

Employee Assistance Program

Job summary

Genesco is hiring a Bilingual Remote Customer Support Specialist I to provide timely information on orders, promotions, shipments, product details, and returns across phone, chat, SMS, and email. You will build strong customer relationships and collaborate with internal teams to ensure a seamless experience.

The ideal candidate is a proactive problem-solver with excellent communication skills, fluent in English and Spanish, and capable of thriving in a fast-paced environment while protecting

Qualifications

• 1–2 years of customer service or retail experience preferred.
• Fluent in English; bilingual in Spanish required.
• Strong typing skills.
• Able to thrive in a fast-paced environment while meeting performance expectations.
• Proficiency in learning and using new software applications.
• Excellent problem-solving and conflict resolution skills.

Responsibilities

• Communicate with customers via phone, chat, SMS, and email to provide accurate and timely information on orders, promotions, shipments, product details, and returns.
• Foster strong customer relationships to enhance retention and loyalty.
• Work cross-functionally with internal teams to ensure seamless customer experience.
• Meet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance.
• Serve as a brand ambassador by upholding company values and delivering outstanding service.
• Apply coaching, feedback, and training to enhance performance and customer satisfaction.
• Ensure the security and privacy of customer information.
• Perform additional duties as required to support business operations.

Skills

Bilingual Spanish

Strong communication

Typing skills

Problem-solving

Customer service

Cross-functional collaboration

Software proficiency

Education

High school diploma or GED

Job description

Genesco is hiring a Bilingual Remote Customer Support Specialist I to provide timely information on orders, promotions, shipments, product details, and returns across phone, chat, SMS, and email. You will build strong customer relationships and collaborate with internal teams to ensure a seamless experience.

The ideal candidate is a proactive problem-solver with excellent communication skills, fluent in English and Spanish, and capable of thriving in a fast-paced environment while protecting