Remote Bilingual Customer Support Specialist (EN/ES)

Inclusively Remote; United States; À distance; USD 25 000 - 39 000; Plein temps

Avantages offerts par ce poste

Fully remote

28 paid days off per year

Seniority leave

Career growth opportunities

Global team

Résumé du poste

Inclusively Remote is seeking a customer support specialist with fluent English and Spanish, strong communication, and excellent organizational skills. You will be a team player capable of handling sensitive situations with confidence in a fully remote, international environment.

Join a fast-paced startup culture, support users via live chat, identify needs, resolve issues, and gather feedback to help product and marketing teams grow. Excellent opportunity for growth within a global company.

Qualifications

• Proficient in English and Spanish.
• Work experience in customer support.
• Excellent communication skills.
• Strong teamwork and collaboration.
• Excellent PC skills and attention to detail.
• Able to multitask and manage priorities.
• Flexible to work day, evening, night shifts and weekends.

Responsabilités

• Answer incoming customer queries via live chat.
• Identify customer needs and assist with specific features.
• Analyze and report product malfunctions.
• Follow up with customers to ensure issues are resolved.
• Gather customer feedback for Product, Sales and Marketing teams.

Connaissances

English proficiency

Spanish proficiency

Communication skills

Team collaboration

Attention to detail

Multitasking

Customer support experience

PC skills

Flexible scheduling

Description du poste

Inclusively Remote is seeking a customer support specialist with fluent English and Spanish, strong communication, and excellent organizational skills. You will be a team player capable of handling sensitive situations with confidence in a fully remote, international environment.

Join a fast-paced startup culture, support users via live chat, identify needs, resolve issues, and gather feedback to help product and marketing teams grow. Excellent opportunity for growth within a global company.