Bilingual Customer Support Specialist — Remote (EN/ES)

Real Hires LLC; United States; Remote; USD 38,000 - 52,000; Full time

Job summary

Real Hires LLC is seeking a Bilingual Customer Service Representative to join a growing U.S.-based energy supplier. You will be among the first contacts for customers, listening to needs and delivering clear, professional solutions in English and Spanish.

You will handle calls, resolve issues with empathy, and document interactions while collaborating with internal teams. A remote, Mon-Fri schedule aligned with US time zones is expected.

Qualifications

• Bilingual English/Spanish required or strongly preferred.
• Experience in customer service or call center operations.
• Ability to work remotely with a reliable internet connection.

Responsibilities

• Handle inbound and outbound calls in English and Spanish.
• Listen to concerns and provide clear, accurate information.
• Resolve questions and issues with patience and professionalism.
• Document customer interactions accurately.
• Collaborate with internal teams to resolve needs.
• Participate in weekly 360° feedback sessions.

Skills

Fluent English & Spanish

Customer service

Call center experience

Communication & problem-solving

Customer-first attitude

Detail-oriented & organized

Remote work capability

Reliable internet & quiet workspace

Own computer/equipment

Mon–Fri US time zones

Job description

Real Hires LLC is seeking a Bilingual Customer Service Representative to join a growing U.S.-based energy supplier. You will be among the first contacts for customers, listening to needs and delivering clear, professional solutions in English and Spanish.

You will handle calls, resolve issues with empathy, and document interactions while collaborating with internal teams. A remote, Mon-Fri schedule aligned with US time zones is expected.