Remote Bilingual Customer Support Specialist (EN/ES)

Torrero Ltd.; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Fully remote

28 paid days off

Seniority leave

Career growth

Great global team

Job summary

Torrero Ltd. in the United States is seeking a customer support specialist fluent in English and Spanish to join our global team.

You will handle live chat inquiries, identify needs, and help customers use features while reporting product issues and feeding back insights. We offer a fully remote role with flexible shifts including days, evenings, nights and weekends, a competitive compensation package, 28 paid days off per year, seniority leave, and real opportunities for career growth within an

Qualifications

• Proficient in English and Spanish (written and spoken).
• Experience in customer support or help desk roles.
• Excellent communication and teamwork skills.
• Strong attention to detail and ability to multi-task.

Responsibilities

• Answer incoming inquiries via live chat.
• Identify customer needs and guide usage of features.
• Analyze and report product malfunctions.
• Follow up to ensure issues are resolved and customer satisfaction maintained.
• Collect and share customer feedback with Product, Sales and Marketing teams.

Skills

English

Spanish

Customer support

Teamwork

Communication

PC skills

Attention to detail

Multi-tasking

Flexibility

Job description

Torrero Ltd. in the United States is seeking a customer support specialist fluent in English and Spanish to join our global team.

You will handle live chat inquiries, identify needs, and help customers use features while reporting product issues and feeding back insights. We offer a fully remote role with flexible shifts including days, evenings, nights and weekends, a competitive compensation package, 28 paid days off per year, seniority leave, and real opportunities for career growth within an