Remote Bilingual Customer Support Specialist (EN/ES)

MCI; Kansas; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Health benefits (varies by location)

Career growth opportunities

Paid training

Job summary

MCI is a leading tech-enabled services company offering CX and BPO solutions. This remote-at-home opportunity supports customer service, technical support, and sales interactions with hundreds of customers weekly across the country.

Ideal candidates are bilingual, reliable, and proactive, with a strong focus on first-call resolution and customer satisfaction. Training is provided, and a fast-paced team environment awaits you.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Fluent in both English and Spanish.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• An aptitude for conflict resolution, problem-solving, and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused, and self-manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Ensure first call resolution through problems solving and effective call handling.
• Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed.
• Accurately document and process customer claims in appropriate systems.
• Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures.
• Comply with requirements surrounding confidential information and personal information.
• Escalate customer issues to the appropriate staff and managerial for resolution as needed.
• Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes.
• Adhere to all attendance and work schedule requirements.

Skills

Bilingual English/Spanish

Typing 20+ wpm

Microsoft Office

Windows OS

Excellent communication

Multitasking

Customer service

Dependability

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is a leading tech-enabled services company offering CX and BPO solutions. This remote-at-home opportunity supports customer service, technical support, and sales interactions with hundreds of customers weekly across the country.

Ideal candidates are bilingual, reliable, and proactive, with a strong focus on first-call resolution and customer satisfaction. Training is provided, and a fast-paced team environment awaits you.