Remote Bilingual CSR English/Spanish Support

MCI; Iowa (LA); Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Comprehensive health benefits

Career Growth

Paid Training

Job summary

MCI, a leading tech-enabled business services company, seeks remote customer service agents. You will handle support issues and sales interactions while ensuring top-notch customer experiences. Ideal candidates are motivated, fluent in English and Spanish, and ready to engage in a dynamic training program.

This opportunity offers competitive compensation, benefits, and career growth within a supportive environment. Join MCI and build a meaningful career today!

Qualifications

• Must be 18 years of age or older.
• Fluent in both English and Spanish.
• The ability to type swiftly and accurately (20+ words a minute).
• Highly reliable with the ability to maintain regular attendance.

Responsibilities

• Handle inbound and outbound contacts in a courteous manner.
• Ensure first call resolution through problem solving.
• Accurately document and process customer claims.
• Comply with requirements surrounding confidential information.

Skills

Fluent in both English and Spanish

Excellent organizational skills

Strong communication skills

Basic knowledge of Microsoft Office Suite

Conflict resolution skills

Customer service orientation

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office (Excel, PowerPoint, Word, Outlook)

Job description

MCI, a leading tech-enabled business services company, seeks remote customer service agents. You will handle support issues and sales interactions while ensuring top-notch customer experiences. Ideal candidates are motivated, fluent in English and Spanish, and ready to engage in a dynamic training program.

This opportunity offers competitive compensation, benefits, and career growth within a supportive environment. Join MCI and build a meaningful career today!