Remote Bilingual Customer Support Specialist (EN/ES)

MCI; Indianapolis (IN); Remote; USD 32,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Supplemental Insurance

Career Growth

Paid Training

Fun, Engaging Work Environment

Casual Dress Code

Job summary

MCI is seeking a remote, work-at-home Customer Service Specialist to support inbound/outbound calls, resolve issues, and drive customer satisfaction across multiple industries. You will document claims, follow scripts, maintain confidentiality, and collaborate with teams.

The ideal candidate is fluent in English and Spanish, with strong communication, typing speed, and PC software skills. We offer training, growth opportunities, PTO, health benefits, and a team-focused culture, with regular

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Fluent in both English and Spanish
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Ensure first call resolution through problems solving and effective call handling
• Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
• Accurately document and process customer claims in appropriate systems
• Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
• Comply with requirements surrounding confidential information and personal information
• Escalate customer issues to the appropriate staff and managerial for resolution as needed
• Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes
• Adhere to all attendance and work schedule requirements

Skills

Fluent English

Fluent Spanish

Communication skills

Typing speed 20+ wpm

Microsoft Office

Windows OS

Team oriented

Customer focus

Multi-tasking

Punctual attendance

Empathy

Education

High school diploma

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI is seeking a remote, work-at-home Customer Service Specialist to support inbound/outbound calls, resolve issues, and drive customer satisfaction across multiple industries. You will document claims, follow scripts, maintain confidentiality, and collaborate with teams.

The ideal candidate is fluent in English and Spanish, with strong communication, typing speed, and PC software skills. We offer training, growth opportunities, PTO, health benefits, and a team-focused culture, with regular