Remote Bilingual Customer Support Specialist

MCI; Idaho; Remote; USD 48,900 - 66,200; Full time

Benefits offered by this job

Paid Time Off

Paid Training

Medical, Dental, Vision Coverage

Life Insurance

Casual Dress Code

Job summary

MCI is seeking a Remote Bilingual Customer Service Representative to join their team. This role involves providing exceptional customer service, supporting technical inquiries, and engaging with a diverse customer base. Ideal candidates are fluent in English and Spanish, possess excellent communication skills, and thrive in a collaborative, fast-paced environment. Full training is provided, making this position suitable for entry-level applicants looking to start a rewarding career. Enjoy a range of benefits, including paid training, flexible schedules, and growth opportunities within the company.

Qualifications

• Must be 18 years of age or older.
• Excellent written and oral communication skills.
• Strong team orientation and customer focus.

Responsibilities

• Handle inbound and outbound contacts professionally.
• Ensure first call resolution through effective problem-solving.
• Document and process customer claims accurately.

Skills

Fluent in both English and Spanish

Excellent organizational skills

Problem-solving skills

Customer service orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking a Remote Bilingual Customer Service Representative to join their team. This role involves providing exceptional customer service, supporting technical inquiries, and engaging with a diverse customer base. Ideal candidates are fluent in English and Spanish, possess excellent communication skills, and thrive in a collaborative, fast-paced environment. Full training is provided, making this position suitable for entry-level applicants looking to start a rewarding career. Enjoy a range of benefits, including paid training, flexible schedules, and growth opportunities within the company.