Remote Bilingual Customer Support Specialist

remoting.work; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

remoting.work is seeking a bilingual Customer Service Representative to handle inquiries and complaints across two languages with focus on timely, complete resolutions. The role emphasizes independent work in a remote, asynchronous environment and accurate CRM logging.

Candidates should have 1–5 years in customer service or equivalent seniority, with proven problem-solving ability, and experience managing multiple cases without sacrificing quality or speed.

Qualifications

• Bilingual communication is essential with professional written and spoken skills in both languages.
• Demonstrated experience delivering customer service and resolving issues.
• Ability to manage multiple cases with accuracy and speed.
• Experience logging and tracking interactions in a CRM.
• Comfort with asynchronous, remote work environments.

Responsibilities

• Handle inquiries and complaints in two languages from first contact to resolution.
• Maintain records of customer interactions in the CRM system.
• Identify root causes of recurring issues for process improvements.
• Manage multiple open cases simultaneously without delays.
• Apply company procedures consistently across contacts and channels.

Skills

Bilingual communication

Customer service

Problem solving

CRM experience

Tools

CRM systems

Job description

remoting.work is seeking a bilingual Customer Service Representative to handle inquiries and complaints across two languages with focus on timely, complete resolutions. The role emphasizes independent work in a remote, asynchronous environment and accurate CRM logging.

Candidates should have 1–5 years in customer service or equivalent seniority, with proven problem-solving ability, and experience managing multiple cases without sacrificing quality or speed.