Remote Bilingual Customer Support Specialist

Group O, Inc.; Texas; Hybrid; USD 21,000 - 26,000; Full time

Job summary

Group O, Inc. is seeking a Bilingual Call Center Customer Service Representative to respond to customer inquiries in English and Spanish from a remote location in the United States.

You will handle inquiries, provide information, resolve issues, and ensure customer satisfaction with clear communication and problem-solving skills. The role requires empathy, professionalism, product knowledge, and data entry accuracy, with responsibilities spanning orders, returns, tracking shipments, and

Qualifications

• High School Diploma required.
• Basic customer service and phone handling experience.
• Strong verbal communication and listening skills.
• Ability to use basic computer applications and perform data entry.
• Adaptability in a fast-paced environment with shifting priorities.
• Commitment to confidentiality and professionalism.

Responsibilities

• Handle incoming calls and provide accurate information on orders, billing, and product details.
• Identify root causes and resolve issues to customer satisfaction using available resources.
• Build rapport with customers through empathy, patience and professionalism.
• Stay updated on products, pricing, promotions, and internal processes.
• Record interactions in systems and generate summaries to track metrics.

Skills

Strong verbal communication

Active listening

Problem-solving

Data entry / typing

Adaptability

Confidentiality

Education

High School Diploma

Job description

Group O, Inc. is seeking a Bilingual Call Center Customer Service Representative to respond to customer inquiries in English and Spanish from a remote location in the United States.

You will handle inquiries, provide information, resolve issues, and ensure customer satisfaction with clear communication and problem-solving skills. The role requires empathy, professionalism, product knowledge, and data entry accuracy, with responsibilities spanning orders, returns, tracking shipments, and