Bilingual Customer Service Representative

Ok Media Marketing; United States; Remote; USD 36,000 - 56,000; Full time

Benefits offered by this job

Fully remote

Paid training

Career development

Performance feedback

Paid time off

Job summary

Ok Media Marketing is seeking a bilingual Customer Service Representative for fully remote work. You will handle inquiries across phone, email, and live chat in English and a second language, resolve issues, and guide customers through products and services.

You will record all interactions in the CRM and collaborate with other teams to ensure satisfaction. The role emphasizes strong communication, problem-solving, and independent work in a remote setup, with paid training and opportunities for

Qualifications

• Fluency in English and a second language is required, both written and spoken.
• Strong communication, active listening, and interpersonal skills.
• Ability to provide excellent customer service and problem solving.
• Basic computer skills and familiarity with CRM systems.

Responsibilities

• Respond to inquiries by phone, email, live chat, and other channels in both languages.
• Resolve complaints, troubleshoot, and provide appropriate solutions.
• Explain products, services, policies, and procedures clearly.
• Maintain accurate customer records and document interactions in the CRM.
• Escalate complex issues to the appropriate department or supervisor.
• Follow up with customers to ensure concerns are addressed.
• Protect confidential information and follow company policies.
• Meet targets for customer satisfaction, response time, and service quality.

Skills

Bilingual

Communication

Active listening

Customer service

Education

High school diploma

Tools

CRM software

Remote collaboration tools

Job description

This is a remote position.

We are seeking a professional, customer-focused Bilingual Customer Service Representative to join our team. The ideal candidate will communicate fluently in English and a second language, assist customers with inquiries, resolve concerns, and deliver a positive customer experience across phone, email and online chat channels. Needs to maintain accurate customer records, provide timely support, explain products and services and work collaboratively with other departments to ensure customer satisfaction.

Responsibilities

• Respond to customer inquiries by phone, email, live chat, and other communication channels in both required languages.
• Resolve customer complaints, troubleshoot issues, and provide appropriate solutions.
• Explain company products, services, policies, and procedures clearly and accurately.
• Maintain accurate customer information and document all interactions in the customer service system.
• Escalate complex issues to the appropriate department or supervisor.
• Follow up with customers to ensure their concerns have been addressed.
• Protect confidential customer information and follow company policies.
• Meet established customer satisfaction, response time, and service quality targets.

Requirements

• High school diploma or equivalent; additional education is an advantage.
• Fluency in English and a second required language, both verbally and in writing.
• Strong communication, active listening, and interpersonal skills.
• Excellent problem-solving and customer service abilities.
• Basic computer skills and familiarity with email, web-based applications, and customer relationship management (CRM) systems.
• Ability to manage multiple inquiries, prioritize tasks, and work independently in a remote environment.
• Reliable internet connection and a suitable workspace for remote work.

Benefits

• Fully remote work arrangement.
• Paid training and onboarding.
• Opportunities for professional development and career advancement.
• Supportive team environment and ongoing performance feedback.
• Paid time off and holidays, subject to company policy and eligibility.
• Potential performance-based bonuses.
• Potential access to health insurance and retirement benefits, depending on the employer's benefit plan and eligibility requirements.