Remote Bilingual Customer Service (Spanish/English)

Clarity Partners LLC; Chicago (IL); On-site; USD 23,000 - 25,000; Full time

Job summary

Clarity Partners LLC is hiring a fully remote Bilingual Customer Service Representative based in Chicago, IL. You will be the first point of contact for customers via phone and email, handling billing questions and providing accurate information with a friendly, professional approach.

The role requires 1–3 years in customer service within a call center or billing environment, fluent English and Spanish, and a minimum 35 wpm typing speed. High school diploma or GED is required.

Qualifications

• Fluent in English and Spanish, with strong verbal and written communication.
• Experience servicing customers in a call center or billing environment.
• Ability to research and resolve customer billing inquiries accurately.

Responsibilities

• Be the first contact for customers via phone and email.
• Provide accurate billing information and resolve questions per policy.
• Explain billing types, charges, and rates to customers clearly.
• Research inquiries and take actions to resolve them effectively.
• Escalate issues not within scope to the proper team.
• Maintain high standards of professionalism and service quality.
• Ensure accurate information on charges and municipal billing requirements.

Skills

Bilingual in English/Spanish

Call center experience

Billing knowledge

Typing 35 wpm

Education

High school diploma or GED

Job description

Clarity Partners LLC is hiring a fully remote Bilingual Customer Service Representative based in Chicago, IL. You will be the first point of contact for customers via phone and email, handling billing questions and providing accurate information with a friendly, professional approach.

The role requires 1–3 years in customer service within a call center or billing environment, fluent English and Spanish, and a minimum 35 wpm typing speed. High school diploma or GED is required.