Bilingual Customer Service Representative

Clarity Partners; Chicago (IL); On-site; USD 23,000 - 30,000; Full time

Job summary

Clarity Partners in Chicago, IL is seeking a fully remote, bilingual Customer Service Representative. The role is the first point of contact for customers seeking help via phone or email and involves analyzing bills and charges.

Requirements include 1–3 years in a call center/billing environment, strong English and fluent Spanish, excellent communication, and the ability to navigate multiple applications with at least 35 wpm.

Qualifications

• 1–3 years of experience servicing customers within a call center and billing environment.
• Proficiency in English and fluency in Spanish.
• Excellent verbal and written communication skills.
• Ability to navigate multiple software applications with ease.

Responsibilities

• Act as the initial and primary contact for customers via phone and email.
• Provide accurate resolutions for account questions and billing inquiries per policies.
• Explain billing types, charges, and municipal requirements.
• Research and resolve customer inquiries effectively.
• Escalate unresolved issues to the next level or appropriate department.
• Maintain high standards of professionalism and customer experience.

Skills

Bilingual communication

Call center experience

Communication skills

Typing 35 wpm

Attention to detail

Time management

Education

High school diploma or GED

Tools

Desktop applications

Multiple application navigation

Job description

Description

Voted one of Chicago's Best Places to Work by the Chicago Tribune for the ninth year in a row, Clarity Partners is hiring! Clarity Partners is seeking a

fully remote, Bilingual Customer Service Representative local to Chicago, IL with a demonstrated understanding of service center support processes and procedures. This position will serve as the first point of contact for customers seeking assistance over the phone or through email. This position is responsible for analyzing and responding to queries involving bills and charges.

Responsibilities

• Act as the initial and primary point of contact for customers reaching out for assistance, through inbound phone calls and emails.


• Provide proper resolutions and deliver accurate information for customer account related questions, concerns and requests while fully adhering to all policies, procedures, and protocols.


• Walk the customer through and explain billing types, charges, and rates.


• Thoroughly research and analyze each customer inquiry by taking the appropriate action to effectively resolve each situation.


• Direct unresolved and out of scope issues to the next level of support personnel or to the proper department.


• Promote and demonstrate a positive customer and team experience by maintaining the highest standards of personal ethics, service quality, communication, and professionalism always.


• Provide accurate information on billing types, charges, rates, and municipal requirements.

Requirements

• 1-3 years of experience servicing customers within a call center and billing environment.


• Exhibit strong and effective verbal and written communication skills and demonstrates a professional, friendly, and courteous demeanor.


• Proficiency in English.


• Fluent in Spanish.


• Computer literate with pc knowledge and the ability to navigate through multiple applications effortlessly.


• Effective keyboarding and computer skills with the ability to type at least 35 wpm minimum.


• Must commit to maintaining good attendance with minimal unscheduled attendance occurrences including late arrivals, early leaves, and absences.


• Must have a strong attention to detail, time management and organizational skills to achieve quality work performance.


• Highschool diploma or GED required.

Clarity is committed to fair and equitable compensation practices. For the Bilingual Customer Service Representative role, the hourly rate is $17.25/hr. The pay rate represents a good faith estimate that Clarity reasonably expects to pay for this job at the time of posting.