Remote Bilingual Customer Support Specialist

Teleperformance; United States; Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Comprehensive health benefits

401(K) plans

Life insurance

Job summary

Teleperformance is seeking a Bi-Lingual Customer Support Specialist in the United States to manage client communications and ensure a seamless customer experience. This role requires fluency in both English and Spanish and offers the chance to assist customers in a high-energy environment.

Candidates should possess a high school diploma and at least 6 months of relevant customer service experience. Responsibilities include resolving inquiries efficiently and maintaining high standards of service while managing confidential information.

Qualifications

• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.

Responsibilities

• Field customer inquiries and find innovative ways to respond.
• Provide excellent customer service through active listening.
• Track all call related information for auditing and reporting purposes.

Skills

Fluent in English and Spanish

Customer service

Communication skills

Problem-solving skills

Education

High School Diploma or equivalent

Tools

Windows-based systems

Job description

Teleperformance is seeking a Bi-Lingual Customer Support Specialist in the United States to manage client communications and ensure a seamless customer experience. This role requires fluency in both English and Spanish and offers the chance to assist customers in a high-energy environment.

Candidates should possess a high school diploma and at least 6 months of relevant customer service experience. Responsibilities include resolving inquiries efficiently and maintaining high standards of service while managing confidential information.