Billing & Customer Care Specialist — First Contact (Chicago)

Clarity Partners; Chicago (IL); On-site; USD 19,604 - 27,922; Full time

Job summary

Clarity Partners, located in Chicago, IL, is seeking a Customer Service Representative who will be the first contact for customers via phone or email. You will analyze and respond to billing inquiries and ensure accurate information about charges and municipal requirements.

This onsite role requires reporting five days a week and emphasizes attention to detail, strong communication, and problem-solving skills. Experience in customer service and solid computer skills are preferred.

Qualifications

• Experience in a customer service or call center role is a plus.
• Clear communication with customers over phone and email.
• Strong time management and organizational skills.
• Detail oriented with the ability to retain information.
• Excellent phone etiquette and customer-focused approach.

Responsibilities

• Be the first point of contact for customers via phone or email.
• Identify solutions based on customer issue details and billing.
• Explain billing types, charges, rates, and municipal requirements.
• Redirect unresolved or out-of-scope issues to the proper department.
• Notate events, problems, and resolutions for records.

Skills

Customer service

Communication

Time management

Attention to detail

Phone etiquette

Problem diagnosis

Billing knowledge

Job description

Clarity Partners, located in Chicago, IL, is seeking a Customer Service Representative who will be the first contact for customers via phone or email. You will analyze and respond to billing inquiries and ensure accurate information about charges and municipal requirements.

This onsite role requires reporting five days a week and emphasizes attention to detail, strong communication, and problem-solving skills. Experience in customer service and solid computer skills are preferred.