Remote Bilingual Customer Service Representative (Spanish)

Clarity Partners; Chicago (IL); On-site; USD 23,000 - 30,000; Full time

Job summary

Clarity Partners in Chicago, IL is seeking a fully remote, bilingual Customer Service Representative. The role is the first point of contact for customers seeking help via phone or email and involves analyzing bills and charges.

Requirements include 1–3 years in a call center/billing environment, strong English and fluent Spanish, excellent communication, and the ability to navigate multiple applications with at least 35 wpm.

Qualifications

• 1–3 years of experience servicing customers within a call center and billing environment.
• Proficiency in English and fluency in Spanish.
• Excellent verbal and written communication skills.
• Ability to navigate multiple software applications with ease.

Responsibilities

• Act as the initial and primary contact for customers via phone and email.
• Provide accurate resolutions for account questions and billing inquiries per policies.
• Explain billing types, charges, and municipal requirements.
• Research and resolve customer inquiries effectively.
• Escalate unresolved issues to the next level or appropriate department.
• Maintain high standards of professionalism and customer experience.

Skills

Bilingual communication

Call center experience

Communication skills

Typing 35 wpm

Attention to detail

Time management

Education

High school diploma or GED

Tools

Desktop applications

Multiple application navigation

Job description

Clarity Partners in Chicago, IL is seeking a fully remote, bilingual Customer Service Representative. The role is the first point of contact for customers seeking help via phone or email and involves analyzing bills and charges.

Requirements include 1–3 years in a call center/billing environment, strong English and fluent Spanish, excellent communication, and the ability to navigate multiple applications with at least 35 wpm.