Remote Bilingual Customer Service Pro

MCI; Fort Wayne (IN); Remote; USD 29,000 - 35,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision Insurance

Retirement Savings Programs

Flexible Schedules

Job summary

A leading BPO company is seeking a Remote Bilingual Customer Service Representative. The candidate will provide support to customers, requiring fluency in English and Spanish, along with exceptional organizational and communication skills. Responsibilities include handling contact resolutions and accurately documenting customer interactions. This is a full-time entry-level role, offering a competitive hourly wage plus bonuses and various benefits including paid training and health insurance.

Qualifications

• Must be 18 years of age or older.
• Fluent in English and Spanish.
• Ability to type at least 20 words per minute.
• Highly reliable with regular attendance.

Responsibilities

• Handle inbound and outbound contacts professionally.
• Ensure first call resolution by effective problem solving.
• Accurately document customer claims.

Skills

Fluent in both English and Spanish

Excellent organizational skills

Strong interpersonal skills

Problem-solving

Customer service orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

A leading BPO company is seeking a Remote Bilingual Customer Service Representative. The candidate will provide support to customers, requiring fluency in English and Spanish, along with exceptional organizational and communication skills. Responsibilities include handling contact resolutions and accurately documenting customer interactions. This is a full-time entry-level role, offering a competitive hourly wage plus bonuses and various benefits including paid training and health insurance.