Remote Bilingual Customer Care Pro (English/Spanish)

EchoStar; South Carolina; Hybride; USD 21 000 - 23 000; Plein temps

Avantages offerts par ce poste

Free DISH TV

Discounts on Sling TV

Boost Mobile plans

Full-time, Work-From-Home

Résumé du poste

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions – including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH TV

Qualifications

• Six months of related customer service and troubleshooting experience and/or training.
• Flexible to work shifts that might include evenings, weekends, or holidays.
• Smartphone or device with active data network connection.
• Must reside in Florida, Georgia, Idaho, Indiana, Kansas, Mississippi, Missouri, Nebraska, North Carolina, South Carolina, Utah, New Mexico, or Tennessee, Wyoming, Texas to be eligible for hire.

Responsabilités

• Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift.
• Engage with a diverse consumer base to provide solutions for customer needs and technical issues.

Connaissances

Customer Service

Dependability

Resilience

Problem Solving

Continuous Development

Multitasking

Integrity

Bilingual EN/ES

Formation

High school diploma or GED

Description du poste

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions – including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH TV